Returns and Replacement of Defective Products
Any product can be returned in the case that it is defective and will be replaced with the same of its kind. In this case, the consumer must contact the company to explain what the problem with the product is. Upon agreement, the customer must return the product via ELTA Courier or DHL (according to where the customer is) within 10 days from the date of delivery. It must be accompanied by the proof of purchase (receipt / invoice). If the product is deemed defective, we will refund the transportation costs of the return. The product will be replaced as soon as possible and depending on its availability. In case the product is not available, our company will contact the customer for a replacement with another similar product, otherwise a refund will be issued.
Right of Withdrawal – Made-to-Order Products
In accordance with current European Union consumer protection legislation, the right of withdrawal does not apply to products that are made to the customer’s specifications or are clearly personalized.
Therefore, no returns, cancellations or exchanges are accepted for:
• fabrics cut from a roll to the length requested by the customer
• products that are embroidered or specially customized at the customer’s request
• any product manufactured according to the customer’s individual specifications
By submitting the order, the customer declares that he acknowledges that these products are made or customized specifically for him and, therefore, are excluded from the right of withdrawal.